Incident Response

What is incident response?

Incident response is what needs to happen when your organisation has been hacked. Ransomware, data breaches, Business Email Compromise, unauthorised access, a suspicion that someone is in your network - we help contain the incident, find the cause and recover.

Our team thinks like attackers, because that is what we do daily as pentesters. We quickly understand how an attacker got in, which tools they used and which traces they leave. That makes us effective in incident response.

When do you call us in?

• Ransomware: systems encrypted, ransom demand received
• Suspected breach: unexplained activity in network or cloud
• Business Email Compromise: email accounts taken over, fraudulent payments
• Data breach: indication that sensitive data has been stolen
• Malware: systems with suspicious behaviour
• Account takeover: admin accounts or cloud tenant compromised

Why Zolder for incident response?

During an incident, every minute counts. You need a team that:

• Is directly available: we respond 24/7. Call us, and we are there. No ticket system, no queue.
• Thinks offensively: our pentesters understand attack techniques from the inside. We quickly recognise which tools an attacker has used.
• Rolls up its sleeves: we deliver concrete, hands-on help. Forensic analysis, containment, recovery. No theory.
• Advises independently: we do not sell security products. Our advice is purely focused on resolving the incident.

What does incident response cost?

Our hourly rate for incident response is €250 per hour (excl. VAT). This reflects 24/7 availability, urgency and specialist expertise. Costs depend on:

• Severity: a BEC versus a full ransomware attack with lateral movement.
• Activities: only triage and containment, or also extensive forensic investigation.
• Duration: small incidents in days, complex attacks in weeks.

Suspecting an incident? Call us for a brief free assessment.